Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Location: The Ozarker Lodge, Branson, Missouri

About The Ozarker Lodge

The Ozarker Lodge is a reimagined boutique hotel in the heart of Branson, Missouri, blending modern amenities with authentic Ozarks charm. Guests enjoy creek-side firepit evenings, cabana rentals, soaking tub experiences, live music, movie nights, and seasonal holiday events. The Storeroom, our signature lobby space, transforms throughout the day—serving as a coffee shop and retail outlet in the morning and afternoon, and transitioning into a wine and cocktail bar in the evening. Learn more at www.theozarkerlodge.com.

Position Overview

The Front Desk Supervisor is an hourly, hands-on leadership role responsible for supporting the front desk team and helping oversee guest service across the lobby experience, including The Storeroom’s coffee, retail, and evening bar operations. This role ensures smooth front desk operations, assists with shift oversight and training, and helps deliver The Ozarker Lodge’s unique brand of warm, adventurous hospitality. This position will also be responsible for supervising overall operations as a Manager on Duty in the absence of other supervisory personnel.

Scope of Work + Team and Primary Mission

• This position reports to the General Manager or Assistant General Manager of the Hotel
• This position supports the Front Office, Reservations, and overall Guest Experience Departments

Key Responsibilities

Guest Services & Front Desk Oversight

• Greet and lead guests with check-in, check-out, reservations, and inquiries.
• Resolve guest concerns promptly and escalate when needed.
• Maintain accuracy with financial transactions, card authorizations, key control, and system operations.
• Uphold The Ozarker Lodge’s service standards at all times.

Team Support & Leadership

• Provide shift oversight and support for Front Desk Agents.
• Assist with onboarding and training of new team members.
• Model positive guest engagement and foster a collaborative, supportive culture.

The Storeroom Operations

• Assist with coffee and retail service during the day, ensuring speed, quality, and guest satisfaction.
• Support bar operations in the evening, including basic bartending, service, and guest interaction.
• Help maintain product displays, stock retail items, and ensure accurate transactions.
• Ensure compliance with health, safety, and alcohol service standards.

Collaboration & Brand Support

• Work across departments to create seamless guest experiences.
• Assist with execution of special on-property programming such as live music, movie nights, or seasonal events when assigned.
• Promote The Ozarker Lodge’s offerings (cabana rentals, firepit experiences, retail items, packages, etc.).

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• 2+ years of hospitality or customer service experience, ideally in a front desk or guest-facing role.
• Prior supervisory or shift-lead experience a plus.
• Strong communication and problem-solving skills with a focus on guest satisfaction.
• Familiarity with hotel systems; basic barista and/or bartending experience preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Compensation & Benefits

• Full-Time Benefits
• Competitive Base Salary
• PTO/Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Lead Share Program
• Team Member of the Month/Quarter & Company-wide Associate of the Year Programs
• Team Member Referral Bonus Program

Why Join The Ozarker Lodge?

At The Ozarker Lodge, we’re passionate about creating unforgettable guest experiences and supporting our team in a collaborative, hands-on culture. With the unique environment of The Storeroom and our immersive guest programming, you’ll have the opportunity to grow your skills in both front office operations and food & beverage service while being part of a property that celebrates the adventurous spirit of the Ozarks.

Springboard Hospitality Core Values:

CONNECTED. We are plugged into people, technology and the cutting edge of culture.

INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Physical Requirements

Lifting/Pushing/Pulling/Carrying

Occasional, for lifting office supplies, storing and / or transporting audit files weighing up to 40 lbs.

Bending/Kneeling

Regularly, for storing and / or organizing auditing and / or accounting of files and /or to use items stored high and low in the bar area

Mobility

Regularly, moving around the hotel to meet with guests and / or other department managers and to attend meetings and / or assisting with event execution and interdepartmental support

Standing

Regularly, while meeting with guests during check-in/check-out and / or other department managers and attending meetings as needed, etc.

Stationary

Regularly, while performing daily duties, such as computer work and / or administrative and functions while sitting or working at the desk, etc.

Climbing Stairs

Occasional, as needed to move around the hotel guest floors and / or attending meetings within the property, etc.

Ladders

None

Driving

None

Work Environment

Inside: 90% / Outside: 10 %

Describe any abnormal temperature exposures:

None

Chemicals/Agents (What they are and frequency of use)

Cleaning agents used for the general cleaning of work area and disinfecting of frequently used and shared equipment, including changing toner on office printers, photocopy machines, etc.

Protective Clothing & Equipment Type

Occasional, wear Nitrile gloves to protect hands from cleaning solution chemicals used for disinfecting and whipping frequently touched surfaces and / or work equipment.

Equipment Operation (List type and frequency of use)

Continuously, using office equipment such as telephone, computer, printer, photocopy machine, keyboard, mouse, etc.

Other Considerations

None

Qualifications

EXPERIENCE:

• Prior Experience:
  • 1+ years supervisory experience in a hotel or other customer relations Position
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School education or equivalent experience.
• Subject Expertise:
  • Ability to communicate in English. Second language desirable.
  • Ability to achieve positive guest relations and maximize guest satisfaction.
  • Ability to handle cash and credit transactions.
  • Ability to enforce all company rules and Standard Operating Procedures (SOPs).
  • Knowledge of cash handling and credit transaction procedures.
  • Ability to work variable schedules, including weekends.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.