Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.  https://www.springboardhospitality.com/

Primary mission:

You will clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Houseperson – The Ozarker Lodge, Branson, MO

About Us:

The Ozarker Lodge is where modern lodge meets nostalgic Ozarks charm. Tucked in the heart of Branson, we blend rugged comfort with thoughtful design and warm hospitality. As a proud part of the Springboard Hospitality portfolio, we offer a distinct, experience-first atmosphere where guests reconnect with nature, each other, and themselves.

Our team lives the Ozarker spirit—hardworking, down-to-earth, and always ready to lend a hand. Whether we're prepping s’mores kits or keeping our lodge sparkling clean, everything we do centers around delivering meaningful guest experiences in a space that feels like home—just with a better view.

Position Overview: Houseperson

As a Houseperson at The Ozarker Lodge, you play a key supporting role in our housekeeping and guest experience teams. You help ensure public areas, guest room hallways, and back-of-house spaces are clean, well-stocked, and ready for our guests and staff. You’re an extra set of hands—and eyes—for our room attendants, helping keep operations flowing smoothly and guests feeling taken care of. You’ll also assist with special requests, food & beverage service during our fire pit experiences, and occasional setting up for group stays or events.

This is a great fit for someone who takes pride in being helpful, doesn’t mind staying active, and enjoys working in a beautiful outdoor-leaning environment with a close-knit team.

Key Responsibilities:

• Maintain cleanliness and appearance of guest corridors, stairwells, lobby restrooms, and other public areas throughout the day
• Collect used linens, trash, and recycling from housekeeping closets and guest areas and deliver to proper facilities
• Restock housekeeping closets and carts with linens, amenities, and supplies
• Respond to guest and team member requests promptly and in a friendly, courteous manner
• Deliver items to guest rooms as requested (e.g., rollaway beds, extra towels, cribs, etc.)
• Assist room attendants as needed, especially during high occupancy days
• Report maintenance issues, safety concerns, or guest complaints to the Housekeeping Manager
• Support delivery and service of food and beverage items during special experiences like our evening fire pit packages
• Complete Missouri SMART alcohol training and obtain a Missouri food handler permit (The Ozarker Lodge will provide assistance in obtaining these certifications)
• Occasionally help with setups for group bookings, events, or seasonal lodge experiences (like firepit prep or s’mores kits)
• Embrace and model a team-first attitude while upholding The Ozarker Lodge’s brand and service standards

Requirements:

• Able to lift, push, or pull up to 50 lbs and work on your feet for extended periods
• Comfortable working both indoors and outdoors in various weather conditions
• Positive, guest-first mindset with a strong attention to detail
• Able to communicate clearly and respectfully with team members and guests
• Willingness to complete Missouri SMART alcohol training and obtain a Missouri food handler permit (we'll help you with both)
• Availability to work weekends and holidays, based on business needs

Bonus Points If You:

• Have previous hotel, housekeeping, or food & beverage experience
• Enjoy working in a hospitality environment that blends rustic nature with modern touches
• Know how to make a room (or a fire pit gathering) feel “just right” for a guest

Join us at The Ozarker Lodge and be part of a team that cares deeply about what we do, how we treat each other, and the kind of experience we create together. Whether you're just starting your hospitality journey or looking to grow within a unique, branded hotel, we’d love to meet you.

SCOPE OF WORK + TEAM

• Reports to the Director of Housekeeping/Housekeeping Manager
• Supports housekeeping team

Qualifications

EXPERIENCE:

• Prior Experience:
  • 1+ years Previous housekeeping experience.

• Subject Expertise:
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be able to effectively communicate to guests, management, and coworkers
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand for the entire shift.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.